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We’re Hiring – System Integration & Support Engineer

System Integration & Support Engineer

Location: Newbury & Client Sites

Passionate about customer success? Tenacious about support? Driven to do what’s needed, not what’s easy? If the answer to these is yes then Exonar could be the the perfect home for you!

We’re on the lookout for smart, motivated engineers to join our system integration and support team to help our customers achieve great things!

Our platform uses a mix of big data, machine learning and other cool tech to understand & manage information simply, instantly and at scale. It’s deployed as part of a large information governance, data discovery and GDPR programmes – hence why we call it system integration and support.

You’ll be part of a small technical team working with clients. There’s a large engineering team to back you up and a client consulting team to help customers get the best out of the platform once it’s deployed.

It doesn’t matter if you’re an old hand, new to the game or looking to get away from the corporate grind – what matters to us most is your attitude.

Exonar Culture

Exonar is a fun and friendly place to work, benefitting from a start up culture and the opportunity to work with and learn from a fantastic group of colleagues. You will be working on new challenges every day and will find yourself pushing the boundaries of your knowledge and developing new skills frequently.

A huge benefit of working for Exonar is the flexibility you’ll have in developing yourself and shaping your role. You will work with a supportive and close knit team, and will have responsibility for delivering client success and the opportunity to drive the growth of the company from day one.

If you are motivated by solving complex problems with out of the box thinking, and providing solutions that deliver real results, you’ll enjoy Exonar.

Did we mention, there’s a gin club started by the CEO? Don’t be surprised, we also have:

  • Regular company BBQ’s and social events
  • Time for hackathons / meetups / industry events
  • Exonar university
  • Espresso Machine/Beer Fridge/Soft drinks
  • Small office on the side of the canal in picturesque Newbury
  • Anything else you want to start – poker night and standup paddle board club have been rumoured!

For more details and an initial chat, please get in touch.

Responsibilities

  • Ensuring clients get an excellent level of service!
  • Working with customers to Integrate our platform into their environment.
  • Training on admin/use of the platform.
  • Helping our customers when they have a problem or need help.
  • Be proactive – e.g. monitoring, reporting, spotting issues before they get logged and looking for root cause and improvements in the platform.
  • Testing, deployment and troubleshooting of new product features.
  • Innovate and contribute to the uptake of the Exonar platform (this could be process, companion apps, scripts or training and development).
  • Take lessons and feedback from customers into the product and company processes.

Required profile, skills and experience

Proactive system integration and support will come as second nature to you and you’ll be able to demonstrate this through experience in customer facing positions.

The platform is a combination of our own hardware and software integrated as a cluster of appliances for the client. Our stack includes: CentOS; Hadoop; Postgres; ElasticSearch; and custom Java Middleware. We have a container based approach (LXC) and use puppet for software configuration.

We don’t expect you to know all of these but solid experience in linux system administration, networking and application deployment and support is expected.

You’ll be as comfortable demonstrating new features or joining a client call as you will be checking application logs, restarting services and delving into the heart of the system to troubleshoot an issue.

You must be able to demonstrate clear and logical thinking combined with the curiosity to understand the how, what, why and when of our technology.

If this is the role for you please send your CV with a covering letter to tim.cutland@exonar.com

 

Cloud Applications & Using 3D on the Web – Newbury Summer Meetup 2016

Last month Exonar hosted the fourth event of ‘Silicon Canal, Newbury’ Meetup. The Meetups were started with the intent of connecting IT professionals and passionates with different backgrounds and to give them the opportunity to share knowledge and experience in building and deploying leading edge software applications and technological approaches. By documenting the Meetup sessions we hope to encourage more leading edge technical folk in our area to join the community and further all of our education and experiences.

This month focused on 2 core areas:

  • Utilising webgl and 3D on the web
  • Moving a legacy application to the cloud.
  • Insight was delivered by Exonar’s Nesh Thompson and Russell Foster.

Russ’s talk on ‘lessons being learnt from moving a legacy app to the cloud’ was given with the driver of discussing with others the peaks and pitfalls of putting the theory of application conversion into practice. When asked about its importance in industry Russ explained that ‘There is a ongoing move to the cloud and by taking the lessons we’ve learnt I hope to help other companies avoid some of the traps we fell into.’ The talk considered the whole process, giving attendees insight into what they should consider when doing this themselves by giving insight into the process that Exonar has undertaken.

There was focus on each step in the journey towards completing a move. As a start, he showed Exonar’s initial plan to move noting:

  • It’s not a ‘one time’ job
  • Understanding your stack complexity and business pressures is key
  • Utilising Java/Python portions that communicate over the network eases the process
  • Ensuring the business agrees with the plan and approach and is ‘bought in’ is a must
  • Understanding what your app can and can’t do is critical
  • Consider carefully a multi-tenancy backend versus deploying Physically separate
  • Calculate how many users
  • You must also understand your cost

All of these allowed attendees to consider the points and what that means for their own business. Following this the presentation took a step by step approach looking at what it takes to make the move including moving the app as a whole, splitting it up, getting it ready for the outside world and going live. This approach presented a realistic outlook on the time and effort it takes, as well as being honest about the new issues that can arise after the move.

Attendees appreciated the realism of the approach and were able to raise further insightful questions and engagement later in the evening.

Our second speaker, Nesh, discussed using 3D on the web. Nesh was responsible for deploying ‘Webgl and 3D on the web in our first prototype UI’ and following this he wanted to discuss the journey he’d had and what he’d learnt. His talk focused on a practical guide to Webgl and its uses within the industry. Nesh explained that for the past 3 years Exonar’s own app front end has featured heavy use of Webgl, a Javascript api that allows the browser to render 2D/3D graphics without plugins. By using this, Exonar is able to view complex data using an extra dimension which gives people the ability to see information trends in new ways. The big problem with Big Data is that it’s difficult to understand it all on a 2 dimensional screen!

Nesh also talked about reasons to use webgl and further resources adding that 3d on the web isn’t and shouldn’t be used for everything. Where appropriate, a third dimension can give the ability to view data in useful ways and give a greater understanding within an organisation. However, Nesh added that while 3D is obviously useful for things such as games and animations, not everyone can view 3D so the target audience is important to gauge and understand when it is appropriate to use 3D in the context of your audience and target market.

As per tradition, the evening closed with conversation, drinks and pizza between attendees and speakers. The talks inspired both conversation and questions throughout the evening, as well as eagerly anticipating our next meetup.

We’re keen to welcome as many people and ideas as possible at these events. If you would like to come along to our next event on the 3rd October, or if you would like to be one of our speakers then visit the website for more information about the event and fellow attendees.

We look forward to seeing you!

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