September, 5 2019 – By Dan Welberry

Customer Programme Manager

Location: Customer locations & Reading

What we do

Exonar enables organisations to understand the content and intent of the structured and unstructured information they hold and take action on the insights they discover.

We use machine learning and big data technology (usually in the customer environment) to ingest, index and organise data at scale often as part of large information governance, data discovery and privacy programmes.

More information can be found at www.exonar.com  

What we’re looking for

We’re looking for a dynamic individual to head up the engagement and delivery of services for our enterprise customers.  

You’ll have excellent client facing people skills and be able to draw on project management, service delivery, consulting and technical knowledge to drive successful customer outcomes.

This is a new position in the company and an excellent opportunity for the right individual to make their mark. You’ll start by managing one of our newest clients and will draw on your experience and ours to build a delivery model that will scale as we grow.

You’ll be at the heart of our customer interactions and critical to ensuring we deliver for them.

If you’re a self-starter, passionate about customers and comfortable working in a fast-paced environment then this is a fantastic opportunity to work with leading edge tech and high-profile clients.

What you’ll be doing

You will own the post-sales engagement for major customers, ensuring that we are able to deliver their business objectives and receive value from their relationship with Exonar. A key measure of your success will be customer delight, measured by Net Promoter Score (NPS).

This will include onboarding, training, customer adoption, consulting and support. You’ll have access to technical and support teams, however we are also expecting you to be a hands-on user and promoter of our software.

You’ll be ready to lead customer workshops, steer discussions and build consensus and a plan for adoption of the Exonar platform in the customer environment.

The majority of your time will be interacting with customers, although a big part of your role will be bringing clients stories to life internally and making sure the support they need is in place.

Your experience

The perfect candidate would come to us with:

  • 5+ years working in professional consulting, project management and/or technical account/senior customer success management positions with demonstrable client-facing experience.
  • A track record in managing & delivering complex consulting projects.
  • Experience managing to a defined scope/budget in a software and consulting environment and awareness of strategies for conflict resolution.
  • Understanding of enterprise technology, business applications and the techniques used to build modern complex data systems at scale.

The perfect candidate will have:

  • Knowledge of the typical delivery, support and integration challenges in enterprise clients.
  • Be an analytical thinker who isn’t afraid to roll up their sleeves and get into the details.
  • created collaborative relationships and influence stakeholders with impact
  • Ability to win support for programmes and concepts at all levels.
  • The qualities of Leadership, Self-Motivation, Flexibility, Enthusiasm and Organisation
  • Knowledge and/or experience of privacy, information governance, e-discovery or BI/big data technology (beneficial but not essential).

If you’d like to apply, please email your CV and a covering letter to jobs@exonar.com

Exonar culture

Exonar is a fast-paced and friendly place to work, benefitting from a ‘start up’ culture and the opportunity to work with and learn from a fantastic group of colleagues.

You will be working on new challenges every day and will find yourself pushing the boundaries of your knowledge and developing new skills frequently. 

A huge benefit of working for Exonar is the flexibility you’ll have in developing yourself and shaping your role. You will work with a supportive and close knit team, and will have responsibility for delivering client success and the opportunity to drive the growth of the company from day one. 

If you are motivated by solving complex problems with out-of-the-box thinking, and providing solutions that deliver real results, you’ll enjoy working at Exonar.